FAQ's

Your skin check questions answered.

How long does a skin check take?

→  Spot Check appointment times range from 5-15min

→  Skin Check appointment times range from 20-45min

→  Skin Check + appointment times are approx 45min

→ Full Body MoleMap appointment times range from 60-90min

Where can I find the clinic?

MoleMap Bairnsdale is located inside Bairnsdale Health & Wellness Centre, 115b Nicholson St, Bairnsdale. The clinic is easy to find opposite Aldi, and next to Gippsland Physiotherapy. When you arrive, please use the phone in the waiting room to notify me of your arrival. 

Is the clinic accessible with a disability?

Yes, the clinic is wheelchair friendly and has disabled toilets. Guide dogs are welcome.

Do I need a referral from my GP to book a skin check?

No, you don’t need a referral book, however your GP can send a referral if they wish. Once recieved the referral I will contact you.

You can book your skin check directly with us by calling or booking online.

Do you offer a Medicare rebate?

There are currently no Medicare rebates available on our services however there are some key benefits to MoleMap. These include:

  • You will be seen by a Melanographer whose specialised training is accredited by the Australasian College of Dermatologists.
  • Your spots will be reviewed and diagnosed by an experienced Dermatologist who is a member of the Australasian College of Dermatologists.
  • Our Full Body MoleMap service provides ongoing surveillance of your spots to monitor changes over time – to catch melanoma early.
How do I pay?

You can pay on the day with cash or EFTPOS/cred­it card. Afterpay is available also. If you have a gift voucher, please bring it along to your appointment. 

Who will I see at my appointment?

You’ll be seen by Lauren Brookes, a Registered Nurse and expert MoleMap Melanog­ra­pher. Lauren is spe­cial­ly trained to detect and image any spots show­ing signs of skin can­cer. She has com­plet­ed spe­cialised train­ing accred­it­ed by the Aus­tralasian Col­lege of Der­ma­tol­o­gists. Check­ing skin for signs of melanoma and oth­er forms of skin can­cer is all she does and is an expert at it.

Will I see a dermatologist?

No, the Der­ma­tol­o­gists we work with oper­ate via tele­d­er­ma­tol­ogy. After your appoint­ment your Melanog­ra­ph­er will secure­ly for­ward all images to one of the MoleMap Der­ma­tol­o­gist for review and diag­no­sis. All Der­ma­tol­o­gists we work with are experts at diag­nos­ing skin cancer. 

Which parts of my body will be checked?

We check your skin from head to toe and we don’t want to miss any poten­tial skin can­cers, so you’ll need to undress to your under­wear. Relax, our Melanog­ra­phers are expe­ri­enced at help­ing you feel com­fort­able and will offer you a gown to wear. It’s a small price to pay for peace of mind! 

Note: While we gen­er­al­ly don’t check areas such as gen­i­tals, inside your mouth and eyes, you should be aware that some types of melanoma can appear in some very unusu­al places, includ­ing areas that nev­er see the sun. We rec­om­mend ask­ing your rel­e­vant health pro­fes­sion­al such as your GP, Der­ma­tol­o­gist, Optometist or Den­tist to check these areas at your next appoint­ment — or soon­er if you have any concerns.

How and when do I get my MoleMap report after my appointment?

Once your report is ready (usu­al­ly with­in ten work­ing days of your appoint­ment), we’ll send you an email advis­ing you to login to your per­son­al My MoleMap online portal.

If you haven’t already reg­is­tered for My MoleMap, sim­ply sign up here using the email address you gave us at your appoint­ment, then choose a pass­word that suits you. (An email address can only be used for one registration.)

You can use My MoleMap to view­ your clin­i­cal reports, view your images and giv­e per­mis­sion for who can access your images. Unfortunately as a MoleMap Bairnsdale patient, you are unable to mak­e or chang­e book­ings. Plese contact me if you wish to change a booking, or use the link in your confirmation email to cancel. 

For a step-by-step guide to under­stand­ing your MoleMap report, click here.

What will my report cover?

Your Der­ma­tol­o­gist report will include com­ments and rec­om­men­da­tions for treat­ment by one of our expert Der­ma­tol­o­gists. It will also include images of any sus­pi­cious moles or skin lesions and where they appeared on your body.

Do you provide treatment?

At MoleMap Bairnsdale, we are a detec­tion and diag­no­sis ser­vice only, so we don’t pro­vide treat­ment like remov­ing moles. You will need to return to your GP or refer­ring doc­tor (take our report with you) and they will advise you of next steps. 

We can, however, refer you to see Ass/Prof Jonny Levy at our MoleMap clinic in Brighton, Melbourne where he provides skin cancer surgical treatment options to MoleMap patients. 

How often do I need to get my skin checked?

We rec­om­mend full body skin checks every year or as direct­ed by your GP, spe­cial­ist or Der­ma­tol­o­gist recommendations as some patients do require more frequent skin checks. 

Checking your skin at home every 3 months is very important to check for any new or changing spots - and if one concerns you, please contact us immediately. 

Questions about moles

Do all moles need to be removed?

No, mole removal is not required for all moles. Many moles can be harm­less and not at risk of devel­op­ing melanoma or skin can­cer. These types of moles do not require removal. If a mole is sus­pect­ed to be at risk of melanoma, removal will be rec­om­mend­ed. Some super­fi­cial skin can­cer spots or moles, such as basal and squa­mous cell skin can­cers, can be treat­ed top­i­cal­ly with creams or gels that are applied to the skin. Your GP or Dermatologist will discuss these options with you. 

How is a mole removed?

There are a few dif­fer­ent meth­ods available for removing moles and other spots on your skin.  These meth­ods include:

· Freez­ing: Liq­uid nitro­gen is used to remove a non-can­cer­ous spots like Actinic Keratosis – this is not used for moles at risk of melanoma.

· Diathermy: An elec­tric cur­rent is used to burn away the upper lay­ers of a non-can­cer­ous spots. This is common for skin tags, sebhorroeic keratosis, angioma.

· Shav­ing: A sur­gi­cal blade is used to shave off the mole and some of the tis­sue beneath it.

· Exci­sion: This pro­ce­dure is typ­i­cal­ly used on can­cer­ous moles, cut­ting out the entire mole and some of the healthy skin sur­round­ing it.

Is it nor­mal for moles to bleed or itch?

A mole that is itchy, bleed­ing, crust­ed over or painful may be a sign of melanoma. If you expe­ri­ence any of these signs in your moles, book in for skin check with a pro­fes­sion­al who can inves­ti­gate fur­ther. How­ev­er, it’s also worth not­ing that if you have a raised mole that often rubs against your cloth­ing, this irri­ta­tion can cause dis­com­fort and itch­ing too.

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